Information We Collect
We collect personal information you provide directly — including your name, email address, phone number, date of birth (for newsletter subscribers), and project details. We also collect usage data through cookies and analytics when you visit our website.
How We Use Your Information
Your information is used to deliver services, process enquiries, send the Living House Guide Journal newsletter, provide project updates, and improve our offerings. We do not use your data for unrelated marketing purposes without explicit consent.
Legal Basis for Processing
We process your data under the following legal bases: contract performance (delivering commissioned services), legitimate interest (project management and communication), consent (newsletter and marketing), and legal obligation (tax and business records).
Cookies & Tracking Technologies
Our website uses essential cookies for functionality and analytics cookies to understand visitor behaviour. You can control cookie preferences through your browser settings. Non-essential cookies are only set with your explicit consent.
Data Sharing
We share data only with trusted service providers who support our operations — such as project management tools, email platforms, and accounting software. All providers are bound by confidentiality obligations. We never sell your data.
Data Security
We implement appropriate technical and organisational measures including encryption, access controls, and regular security reviews. Despite our efforts, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Data Retention
We retain personal data only for as long as necessary. Project records are kept for 10 years to support warranty claims. Newsletter subscriber data is retained until you unsubscribe. You may request earlier deletion of your data at any time.
Your Rights
Under GDPR, you have the right to access your data, correct inaccuracies, request deletion, restrict processing, data portability, and object to processing. You also have the right to withdraw consent at any time and lodge a complaint with the ICO.
Children's Privacy
Our services are intended for adults. We do not knowingly collect personal information from individuals under 18. Newsletter subscribers must be at least 18 years old. If we become aware of underage data collection, we will delete it promptly.
International Data Transfers
Some of our service providers may process data outside the UK/European Economic Area. We ensure such transfers are protected by appropriate safeguards, including Standard Contractual Clauses or adequacy decisions as applicable.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any websites you visit.
Policy Updates
We may update this Privacy Policy from time to time. Material changes will be communicated via email or a prominent notice on our website. Continued use of our services after changes constitutes acceptance of the updated policy.